If we charge you and it isn’t right, we refund you.

Today, nothing. Elofyn publishes essays, a product radar, small utilities, and open-source code, and all of it is free to read or run. There is no checkout, no subscription, no paywall. If a page on elofyn.com ever asks you for money, the terms that govern that purchase will be linked from the checkout and this page will name the product alongside the rules that apply to it.

Until then, this policy is published in advance so you can read it before you decide to buy anything we ship later.

If we charge you and the thing we charged for is broken, missing, or materially different from what we described, we refund you in full. We do not ask you to argue the point, we do not require a screenshot tour of the problem, and we do not hide behind support tiers. One short message is enough.

We would rather refund a fair claim quickly than win a slow one. The studio is small, the cadence is the product, and a forced-through purchase is not a customer we keep.

If you are a consumer in the European Economic Area or the United Kingdom, the law gives you a fourteen-day cooling-off period for purchases made online, during which you can withdraw from the contract for any reason and receive a refund. The clock starts the day after the contract is concluded (for services and digital content) or the day after delivery (for goods).

For digital content delivered immediately — a download, an instant unlock, an account that activates at checkout — the cooling-off right ends as soon as supply begins, but only if you have given express consent to begin supply before the fourteen days are up and acknowledged that doing so ends your withdrawal right. We will ask for that consent explicitly at checkout. If you do not give it, supply waits until the fourteen days are up.

For ongoing services already part-performed at the point of withdrawal, we may keep a proportionate amount for the part already supplied. We do not interpret “part performed” broadly — if the service is one you have not yet used, you get a full refund.

These rights exist by statute. Nothing in this page or in our terms removes them.

When a subscription product lands, the rule is simple. You can cancel any time from inside your account, and the cancellation stops the next renewal. We do not keep a subscription alive after you cancel and we do not charge a cancellation fee.

If you cancel within fourteen days of the first charge and have not yet used the service, we refund the first charge in full. After the cooling-off window, we do not pro-rate a partial month by default, because the service is consumed continuously rather than per use. If something specific broke during the period you paid for, write to us and we will pro-rate.

Renewals after a free trial follow the same rule. The first renewal charge is fully refundable for fourteen days if you have not used the service in the renewed period.

A digital good is something delivered as a file, an unlock, or a one-time access — an e-book, a template, a stand-alone tool, a paid release of an essay collection. Once the file is delivered we cannot retrieve a copy from your device, which is why the law treats this category differently from physical goods.

Even so, we refund a digital download if it is corrupted, fails to open on the platforms we listed, or is materially different from what we described on the sales page. Write to us within thirty days of the purchase and we will refund the price you paid.

We do not refund a digital download because you changed your mind after reading it. If the page lets you preview or sample the content, the sample is the basis for your decision; if it does not, the cooling-off window above applies and your express consent is required before we deliver the file.

Elofyn does not take on agency work as a default (see the about page). On the rare occasion we agree to a bespoke piece of writing or software for a client, the refund terms live in the engagement letter for that piece of work and override this page for that purchase only. The engagement letter also names the deposit, the milestones, and the cancellation rules, so there are no surprises.

Statutory cooling-off rights still apply to a consumer client who buys a bespoke service online. They do not apply to a goods-or-services contract negotiated in person, or to a contract between two businesses.

Write to us through the contact form with the subject “Refund”. Include the order or invoice number (we send it in the receipt email), a short description of the problem, and the email address you paid with so we can match the charge.

You do not need to give a reason if you are inside the statutory cooling-off period. A sentence stating that you are withdrawing is enough; we do not require a form. If you prefer the official wording, the EU model withdrawal form is reproduced in Annex I of Directive 2011/83/EU and we accept it.

We acknowledge the request within two working days and make the refund decision within fourteen days of receiving it. Most decisions land sooner.

Once we approve a refund we issue it within seven working days. The refund goes back to the payment method you used for the original charge — card to card, wallet to wallet, bank to bank — unless that method is no longer available, in which case we agree an alternative with you in writing.

The time the money takes to land in your account after we issue the refund is set by your bank or card network. We cannot speed that step up; if it has been more than ten working days from the refund-issued date and you have not seen the credit, write to us and we will send the acquirer’s reference for the refund so your bank can trace it.

We will decline a refund where the request is outside the cooling-off period, the product worked as described, you have used it materially, and there is no specific defect. We will also decline where the charge is the subject of an active chargeback that we are responding to; the chargeback process is the refund channel in that case, not this one.

If we decline, we explain why in writing and we name the statutory right that we believe does not apply. If you disagree, the dispute-resolution path under the terms applies — write to us first, give us thirty days, and most disputes stop there. EU consumers can also use the Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

In India, the Consumer Protection Act 2019 and the Consumer Protection (E-Commerce) Rules 2020 set out the rights of a consumer who buys from a seller online, including the right to refund where goods or services are deficient. In the European Economic Area, Directive 2011/83/EU on consumer rights and the national laws that implement it give you the cooling-off period above and a range of remedies for non-conformity. In the United Kingdom, the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 do the same.

Nothing in this page reduces those rights. Where the law in your country gives you a stronger refund right than this page promises, the law wins.

When we launch a paid product, we update this page to name it, list the rules that apply to its purchase, and link to the engagement letter or product terms where one exists. The last-updated date at the top reflects the most recent revision. Material changes are summarised in the journal.

A change to this policy does not change the terms of a purchase you have already made. The version of this page in force on the day you paid is the version that governs the refund of that payment.

Refund requests, refund questions, and anything that needs a person on our side go through the contact form. Mark the subject “Refund” and we will answer in plain language.

If a sentence here is unclear to you, write and we will improve the language.